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Our Mission
Our mission is to shape the future of the construction materials industry by automating the truck and the delivery cycle, and creating unprecedented efficiency and value for our customers. We are an extremely technical and efficient team that believes in autonomy, transparency, and continuous improvement. This improvement is not only in our product, but everything we do. We pride ourselves on always delivering the best value to our customers.


Why Work for Us? 
You will work alongside an extremely talented team. You will be challenged from day one and will learn a lot. You have the opportunity to do some of the best work in your career at Digital Fleet. We are a tight-knit team that works hard and enjoys the challenges in front of us. We have awesome benefits including Medical, Dental, Vision, 401k, and more.

Open Positions

At Digital Fleet, we are looking for people who are positive, organized, and comfortable working in a fast-paced, startup environment. The ability to collaborate with the team and strong communication skills are a must. You need to be a self-starter with the ability to take a task to completion with minimal oversight.

Description:

The Technical Customer Support Representative is responsible for technical analysis and problem resolution of customer trouble tickets. They are the first point of contact for troubleshooting, resolution, and training of the Digital Fleet software and hardware solutions.

Primary Responsibilities:

  • Receive inbound client inquiries via phone, email, or CRM system and follow defined processes for managing support tickets through resolution
  • Manage support tickets through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations
  • Maintain regular client communication through issue resolution
  • Develop and maintain expert knowledge on Digital Fleet products, tools and solutions, including known limitations and workarounds that can be effectively utilized to solve reported problems
  • Adhere to support tracking/classifying and service-level enforcement processes
  • Partner with the different groups (Operations, hardware, engineering and product management) to resolve customer issues.
  • Function with a high level of customer centricity and act as an advocate for the customer
  • Improve quality of support performance by creating and updating procedures pertaining to Digital Fleet product lines.  
  • Able to perform with minimal supervision

 Skills Desired:

  • Mobile Device Management experience 
  • Android configuration and troubleshooting experience
  • Experience with Microsoft Office and Google Suite of products
  • Excellent communication skills (verbal and written communication)
  • One to three years’ experience in technical support or customer service with an emphasis on  application support
  • Self-motivated, with a proven ability to learn quickly, multi-task and work well as part of a team
  • Excellent organizational, time management and follow up skills

Education / Experience:

  • Associate Degree or BA / BS in Computer related fields, or equivalent technical experience.
  • Construction industry knowledge preferred

PHONE: 630.423.6827

COVID-19 NOTICE: Due to the current circumstances of the COVID-19 pandemic, Digital Fleet has shifted to a predominantly remote workforce. Our priority is to maintain safe and healthy working conditions for our team. For that reason, we will continue to operate, interview, and hire primarily on a remote basis until further notice.

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